Privacy Policy

Effective date: 01-01-2025

Welcome to The Bliss Apartments. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.


1. Who We Are

The Bliss Apartments Via Balbi 15, Genoa, Italy Email: info@theblissapartments.com Telephone: 39 375 507 2468


2. What Personal Data We Collect

When you use our site or make a reservation, we may collect the following information:

  • Contact information: name, email address, phone number
  • Booking details: dates of stay, number of guests, special requests
  • Payment information: Processed exclusively through secure third-party providers (we do not store your card details)
  • Communication data: emails or messages exchanged with us
  • Website usage data: IP address, browser type, pages visited (via cookies)


3. How We Use Your Data

We use your information to:

  • Process and confirm reservations
  • Communicate with you about your stay
  • Improve our website and services
  • Send you important updates or promotional offers (only with your consent)
  • Comply with legal obligations (e.g., registering guests for authorities)


4. Legal Basis of Processing

We process your data only when:

  • It is necessary for the performance of a contract (e.g. your booking)
  • You have given your consent (e.g., signed up for the newsletter)
  • It is required to fulfill legal obligations
  • We have a legitimate interest (e.g. to improve our services)


5. Data Sharing

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers, such as booking engines or payment processors (e.g., Smoobu, Stripe)
  • Public authorities, when required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.


6. Cookies and Tracking Technologies

Our website uses cookies to improve user experience. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings.


7. How We Protect Your Data

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure servers and firewalls
  • Access controls for sensitive data

8. Your Rights (GDPR)

As a data subject, you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request data deletion
  • Oppose or limit the processing of data
  • Revoke consent at any time

To exercise any of these rights, please contact us at: info@theblissapartments.com


9. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected or as required by applicable laws.


10. Changes to this Policy

We may update this policy periodically. Any changes will be posted on this page with a new "Effective Date."