Terms and Conditions

1. Booking and Payment

Reservations are confirmed only upon receipt of a valid payment method and booking confirmation. We accept major credit/debit cards and secure online payments. Cash payments upon arrival must be arranged in advance. All rates include VAT and applicable local taxes, unless otherwise stated.


2. Check-In e Check-Out

  • Check-in: from 3:00 PM
  • Check-out: by 11:00 am. Early check-in and late check-out are subject to availability and may incur additional charges.


3. Cancellation Policy

Our cancellation policy follows a moderate model:

  • Full refund for cancellations made at least 5 days before check-in
  • 50% refund for cancellations made less than 5 days before check-in, excluding the first night, which is non-refundable
  • No refunds for unused nights after check-in

Full details are available in our Cancellation Policy section.


4. House Rules

To ensure a pleasant stay for all guests, please respect the following rules:

  • Smoking is prohibited inside the apartments.
  • No parties or events are allowed
  • Quiet hours: 10:00 PM to 8:00 AM
  • Only registered guests can access the apartment
  • Pets are not allowed unless otherwise agreed before booking.


5. Damages and Losses

Guests are responsible for any damage caused during their stay. Repair or replacement costs for damaged or missing items may be charged to the payment method provided.


6. Disclaimer

The Bliss Apartments is not responsible for:

  • Loss, theft or damage to personal effects
  • Injuries or accidents caused by guest negligence
  • Delays or interruptions due to force majeure (e.g. bad weather, strikes, pandemics)


7. Guest Identification

As required by Italian law, all guests must present a valid ID (ID card or passport) upon check-in for registration with local authorities.


8. Privacy and Data Protection

Your personal data will be processed in accordance with our Privacy Policy. We are committed to protecting your data and using it exclusively to manage your booking and improve our services.


9. Applicable Law

These Terms and Conditions are governed by Italian law. Any disputes will be subject to the exclusive jurisdiction of the Court of Genoa.


Contacts

For any questions regarding the Terms and Conditions, please contact us: 📧 info@theblissapartments.com 📞 39 375 507 2468